Cancel orders (if applicable)
Customers can cancel their orders within 36 hours after placing them. Since we promise to ship within 48 hours(2 working days), after 36 hours the order has been processed and is most likely being shipped or has been shipped. Once this takes effect, it's out of our hands. We apologize for any inconvenience this may cause, but we pride ourselves on prompt service and this includes shipping your orders out as fast as possible. If the order is canceled you will get a full refund. We cannot cancel the order if the product is already shipped out.
Returns (if applicable)
If there’s something wrong with your order (defective product, incorrect order, damaged order etc.), please contact us within 7 days from receiving your order and we’ll be happy to assist you reviewing the case and if it is approved we will be sending a replacement. Please do not return anything before we review the case, our customer service team will review the request and will send further instructions.We reserves the right to deny any return request.
If there is no problem with the product, the customer can apply for a return within 14 days after receiving the product if they don't like it or don't need it or for other reasons. In this case, to be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. The independent tea bags unopened. Customers will only be charged once at most for shipping cost (this includes returns).
No restocking fee to be charged to the consumers for the return of a product.
Refunds (if applicable)
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at info@teslimboost.com